Geisinger establishes hotline, website for novel coronavirus inquiries

DANVILLE, Pa. – Geisinger has established a hotline and website to share important information regarding the novel coronavirus (COVID-19), making it easier for Geisinger’s neighbors and health plan members to find answers to their questions and concerns.

Your first steps? Call your primary care doctor or our 24/7 hotline
Before visiting a convenient care clinic or emergency department, call your primary care doctor’s office or call Geisinger’s novel coronavirus hotline at 570-284-3657 if you may have been in contact with someone with COVID-19 and have: 

• cough, 
• fever, or
• shortness of breath.

We can answer your questions
For general questions and information about COVID-19, you can visit geisinger.org/coronavirus. Utilizing these resources before going to a doctor’s office, walk-in clinic or emergency department can help lessen the possible spread of the virus. 

The hotline is also available for clinicians to address patient care inquiries and laboratory testing questions.

“If you are experiencing symptoms you think may be related to COVID-19, you should first contact our hotline or your primary care physician and be advised on proper treatment,” said Stephanie Gryboski, Geisinger’s director of emergency management. “Geisinger has established this hotline and website for additional convenience and to help our patients and members understand what to do should they have concerns about contracting the virus.” 

Despite novel coronavirus cases now reported in Pennsylvania, the risk of getting COVID-19 in the United States remains low. There are some populations, including the elderly and those with existing chronic conditions like heart disease, cancer, diabetes and respiratory disease, who present the most danger for COVID-19. Healthy individuals and children under 10 have mostly avoided impact from COVID-19.

About Geisinger

Geisinger is among the nation’s leading providers of value-based care, serving 1.2 million people in urban and rural communities across central and northeastern Pennsylvania. Founded in 1915 by philanthropist Abigail Geisinger, the nonprofit system generates more than $8 billion in annual revenues across 163 care sites — including 10 hospital campuses — and Geisinger Health Plan, with more than half a million members in commercial and government plans. Geisinger College of Health Sciences educates more than 500 medical professionals annually and is conducting more than 1,400 clinical research studies. With more than 27,000 employees, including 1,800 employed physicians and 5,200 registered nurses, Geisinger is among Pennsylvania’s largest employers, having an estimated economic impact of $16.8 billion on the state’s economy. In 2024, Geisinger joined Risant Health, a nonprofit charitable organization created to expand and accelerate value-based care across the country. Learn more at geisinger.org or follow on Facebook, Instagram and LinkedIn.