Geisinger Jersey Shore Hospital makes Becker’s best hospitals list for patient experience
JERSEY SHORE, Pa. – Becker's Hospital Review recently compiled a list of the best hospitals for patient experience in the eastern United States, and Geisinger Jersey Shore Hospital is included. The hospital was one of only 21 hospitals in 10 states to be recognized.
Becker’s used the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores from the Centers for Medicare and Medicaid Services (CMS) to compile its list. The HCAHPS star rating is the average of the 10 topic-specific measures using data from July 1, 2020, to March 31, 2021.
Geisinger Jersey Shore Hospital has a five-star patient experience summary rating based off data released on Jan. 26, 2022.
Quality of care, patient safety and patient experience are top priorities for Geisinger Jersey Shore. CMS reflects that through rating hospitals based on metrics for five main categories — mortality, safety of care, patient experience, readmission, and timely and effective care. Hospitals are rated individually and only inpatients’ metrics are included in these analytics.
“The last two sets of ratings posted are absolutely incredible. This is a direct reflection of how we continually strive to make patient satisfaction a priority,” said Lisa Hill, Quality Improvement, Geisinger Jersey Shore. “We are certainly headed in the right direction toward our ultimate goal of earning an overall five-star rating.”
The hospital has an overall star rating of four stars, and a patient survey rating of five stars, which are the highest scores in Lycoming County. Over the last year, multiple departments have launched initiatives resulting in improvements throughout the hospital. Publicly available through CMS’s Hospital Compare tool, the patient experience ratings are updated every 90 days.
About Geisinger
Geisinger is among the nation’s leading providers of value-based care, serving 1.2 million people in urban and rural communities across central and northeastern Pennsylvania. Founded in 1915 by philanthropist Abigail Geisinger, the nonprofit system generates more than $8 billion in annual revenues across 163 care sites — including 10 hospital campuses — and Geisinger Health Plan, with more than half a million members in commercial and government plans. Geisinger College of Health Sciences educates more than 500 medical professionals annually and is conducting more than 1,400 clinical research studies. With more than 27,000 employees, including 1,800 employed physicians and 5,200 registered nurses, Geisinger is among Pennsylvania’s largest employers, having an estimated economic impact of $16.8 billion on the state’s economy. In 2024, Geisinger joined Risant Health, a nonprofit charitable organization created to expand and accelerate value-based care across the country. Learn more at geisinger.org or follow on Facebook, Instagram and LinkedIn.
